What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Prague listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!


Introducing Your Student Senators Council Site Ambassador

The Student Senators Council at NYU has selected a group of your peers studying away in the spring of 2017 as student representatives who will work to improve student life across NYU’s Global Network University. Known as your Site Ambassadors, they will act as a general liaison between students at your site and global programs initiatives in Abu Dhabi, New York, or Shanghai.

Without further ado, we would like to introduce Lily Li.

“Hello! I’m Lily Li and I will be the site ambassador for NYU Prague this upcoming spring semester. I’m a Sophomore in Media, Culture and Communications and a commuter from the wonderful borough of Queens! As a commuter, I experience NYU as an educational space but I have yet to experience it as a home base. Being able to emerge into a new campus and take an active part in creating this environment for myself and others is especially thrilling for me and is the motivating factor behind my goals as site ambassador. I hope to create experiences that help all of us embrace unfamiliarities, overcome moments of unease and venture out of our comfort zones. I hope to help create events that are fun, interactive and uplifting for every student. I hope to utilize new, innovative strategies to draw out students consistently. I hope to minimize and eradicate that space between student and faculty by becoming the uniting fixture between the two and be able to establish this connection of trust between a peer and myself. I will take every concern seriously and never invalidate any health or safety issue, no matter how seemingly small. These concerns are magnified when you are displaced from home and I hope to provide the necessary comfort and strength to my peers to work together to conquer issues sometimes bigger than ourselves. I will provide information to services, resources and programs and be an approachable partner every step of the way. I hope to turn any moment of anxiety into an opportunity for productive discussion and problem solving with the help of site faculty and the Site Ambassador Committee.”


Meet NYU Prague Global Peer Mentor, Linda!

Throughout the semester, you will have the opportunity to hear from NYU Prague alumni to gain their firsthand insight and tips.

Today, meet Linda, who studied in Prague in Spring 2015.


Major: Marketing, Management

What is your favorite memory about your time abroad? Making unexpected friends and getting to share memorable experiences with them.

What was the most interesting course you took and why?  Modern Dissent. Jan Urban is an engaging lecturer who challenges you to deeply unpack broad concepts such as “good” vs. “bad,” “right” vs. “wrong,” etc.

Name two things you should not have packed. In general I could have consolidated the clothes, shoes, and accessories that I packed (to leave space for souvenirs). You can easily find something you might need at shops in town for an affordable price, wear those pieces for the semester, and then not bring them home with you.

What two things do you wish you had packed? Towards the end of the semester it got very (uncharacteristically, according to the locals) warm, so I wish I had brought some clothes for warmer weather; school supplies (notebooks, folders, pens and pencils) if you’re particular about that!!

What do you miss most?  Europe’s slow pace of life, Prague’s trams and architecture, doner kebabs.

If you could go back in time and do one thing differently, what would it be? Plan and participate in more excursions in Prague over the course of the semester, instead of trying to squeeze in everything during the last week (finals week).

What advice would you give about housing? Random room assignments can sometimes work out really well. My roommate posted in the Facebook group that she was looking for a roommate, and I cold-messaged her to see if we might be compatible (we ended up becoming great friends). Other than my one suite mate who I knew previously, I didn’t know the other 4 girls assigned to my suite. But they were an incredible group of people who I wouldn’t have met if not for study abroad. I wouldn’t change anything about my housing arrangement. Keep an open mind and always communicate clearly and directly when dealing with roommates in general. Sometimes things have a weird way of working out!

Important Travel Reminders

The time is almost here to leave for the Czech Republic, but before you depart for the airport make sure you have all of your immigration needs taken care of! It is important to keep any immigration related paperwork on your person/in your carry-on luggage and ready for your arrival in the Czech Republic.

Two important reminders for best practices when traveling abroad:

1.     In order to board your international flight you will need your passport.  You should have copies of your passport elsewhere.  OGS recommends keeping a color copy of your passport and visa separately in your carry-on luggage.  You should also have access to a digital encrypted copy of your passport and visa online that can be obtained from any computer.  Additionally, you may want to leave a copy of your passport and visa with a parent or guardian, or whomever you trust and would call in an emergency. If your passport/visa is lost or stolen having a copy of such may help expedite getting a replacement.

2.    After you arrive at your study away site, you should register with your local Embassy or Consulate.  U.S. citizens can register with the U.S. Department of State’s Smart Traveler Enrollment Program     which will automatically alert the local U.S. Embassy or Consulate to your presence in country.  Non-U.S. citizens should register with the relevant home country Embassy or Consulate abroad

Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from your site – even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of your local site staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from your site. Check for potential travel warnings for cities and countries to which you are thinking about traveling (the US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/prague/student-life/safety.html

NYU Prague Online Global Health & Wellness Orientation

In the coming days, you will receive an email from site staff at NYU Prague with instructions to complete an Online Global Health & Wellness Orientation.

This mandatory online exercise provides useful information about health and safety resources in Prague.  It encourages you to practice self-care, to support your fellow students and the NYU Prague community, and to remain curious about all the things that are different and exciting in the Czech Republic.

It should take you about 45-60 minutes and must be completed by January 20th. Please access the orientation by clicking the link in the email you received.

If you have questions about the content please email Martina Faltova at <martina@nyu.edu>.

Arrival Cheat Sheet

Don’t leave for Prague without your Prague Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU Prague contact information. Please provide a copy of this document to your family.

Here are some other things to keep in mind:  

  • Know the time difference between your hometown and Prague, and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in your host location 
  • Check the exchange rate for your host country’s currency regularly
  • Purchase any necessary voltage convertors and/or adaptors

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

Practical Pre-Departure Checklist & Packing Tips

As you prepare to get on a plane, it is now time to review the below final checklist full of practical items and packing tips to ensure your travel goes smoothly.  You can find more packing information here!

Also, take note of what NOT to pack by visiting this website.

  • Notify your bank and credit cards that you will be abroad.  Make sure they won’t block your accounts when they see international charges, and ask for phone numbers to call from abroad in the event you have any issues. The 1-800 numbers on the back won’t always work from overseas.
  • Have all medications you may need for the full term & bring a copy of prescriptions (medication, eyeglasses, etc.) and carry it with you in your carry on.  Your carry on should also have all important paperwork, phone numbers, and a change of clothes in case your luggage arrives late.
  • Make photocopies of your passport/visa, ID, and cards (bank, credit card). Leave one copy of this packet with your parents and bring a set with you in your carry-on.  That way, if these items are lost or stolen, they’re much easier to replace.
  • Bring your flight confirmation printout to the airport.
  • Check the luggage restrictions for your airline before you pack.
  • Have some cash on hand to get you through the first few days (you can exchange at the airport if needed, but service fees can be hefty. Some banks can issue koruna ahead of time, if they have notice.  Or simply withdraw cash from the ATM directly once you land – this can be easiest)
  • Have a copy of your arrival cheat sheet – and leave one with your family!
  • Set up a plan of communicating with your family members while abroad—we recommend calling or e-mailing them only once or twice a week while abroad. Your parents will ALWAYS want to talk to you more often than that, but remember that part of studying in another country is putting some distance between you and your old life. You’ll be better for it!
  • Buy a journal.  Study Away is a profoundly personal experience and Facebook updates alone won’t capture the spirit of what you are doing.  Keep a journal that is meant to be just for you.  
  • Do not plan to use your blow dryers and flat irons that you use currently. Even with a plug adaptor and converter, the higher voltage can destroy (as in burn to a crisp!) your appliances and could potentially knock out power in entire buildings, which isn’t a great way to make friends abroad. If you’re not willing to forgo the blow dryers and flat irons for a few months, then it’s best to purchase local versions that operate on 220 volts once you get abroad.
  • Bring a small weekend-size bag/backpack/collapsible duffle bag for trips you’ll take during your time abroad.
  • Don’t forget that you cannot bring more than 3 oz. of any liquid in your carry on for your flight overseas.  Airport security can be very stringent. Make sure you follow all the rules when it comes to flying!
  • If you follow a special diet (vegetarian, kosher, etc.) don’t forget to inform your airline ahead of time. It’s horribly unpleasant to be hungry and thirsty while you’re on a plane and they control when you get meals, so bring some snacks (stay away from fruit, as some countries don’t want you to bring perishable food into their airports). And make sure you have your own water on the flight (though, remember, you can’t take any through security).
  • Last but definitely not least, try to pack LIGHT.  Layers, layers, layers!  You will inevitably come home with more than you started with.


Meet NYU Prague Global Peer Mentor, Manasa G.!

Throughout the semester, you will have the opportunity to hear from NYU Prague alumni to gain their firsthand insight and tips.

Today, meet Manasa G., who studied in Prague in Spring 2015.


Major: Finance & Economics; Minor in Computer Science

What is your favorite memory about your time abroad?  Studying abroad in Prague was absolutely wonderful, and I loved how central the Czech Republic was in Europe. This facilitated easy travel, and I was able to easily explore so many new cities and countries every weekend. One of my favorite memories from abroad was when my friends and I rode our bikes all over Seville, Spain and saw so much of that beautiful city up close. Seville is gorgeous and racing my friends around the streets made my experience even more fun!

What was the most interesting course you took and why?  I loved my Religion, Politics, and Culture class with Professor Petr Mucha because I was able to explore the streets of Prague with unique sightings and understand the Czech Republic’s history in the larger context of Eastern Europe. There was constant class discussion and my peers really challenged me to think about religion, politics, philosophy, and tradition differently.

Name two things you should not have packed.  I brought a lot of dresses and summer clothing that I didn’t get to use until the end of April and May. It would’ve been better if I had packed more warm clothing, hats, and scarves.

Many of my friends brought hair dryers, straighteners etc, which I do not recommend bringing because you’ll need a converter to match and even then, these appliances may be dangerous and can fry your hair! If you really need, you can buy a cheap appliance in Prague.

What two things do you wish you had packed?  I wish I had packed a portable phone and camera charger because there was a lot of walking and traveling around, often without time or a place to charge my phone conveniently.

ALSO, I really wish I brought travel-size bottles for soap, shampoo, etc. so I wouldn’t have had to buy the small samples every time I went on a new trip.

What do you miss most?  I absolutely miss the views of Prague, the local markets, the gelato, and the ability to go dancing every weekend! I accumulated so many great memories in Prague, and more than anything, I miss meeting so many new people and being able to spend every day with friends.

If you could go back in time and do one thing differently, what would it be?  It would’ve been great if I could’ve taught myself a couple of new languages so I could speak to the locals and really immerse myself in the culture.🙂

What advice would you give about housing? First and foremost, the RA’s are very approachable and will help you with any of your concerns so don’t be afraid to ask a million questions! Secondly, take advantage of the more intimate settings for housing in Prague – knock on doors and meet new people that you wouldn’t have had the chance to meet in New York!

Fire Safety Guide

To help you prepare for your semester at NYU Prague, please take a few moments to review the Fire Safety Guide linked here. The guide will remind you of important lessons for remaining safe should there be a fire and also introduce specific policies of your new home.